1.1 General
This International Standard speci-
fies requirements for a quality
management system where an
organization
a) needs to demonstrate its abil-
ity to consistently provide
product that meets customer
and applicable statutory and
regulatory requirements, and
b) aims to enhance customer
satisfaction through the effec-
tive application of the system,
including processes for con-
tinual improvement of the sys-
tem and the assurance of
conformity to customer and
applicable statutory and regu-
latory requirements,
NOTE 1 In this International
Standard, the term "product" only
applies tO
a) product intended for, or required
by, a customer,
b) any intended output resulting
from the product realization proc-
esses
NOTE2 Statutory and regulatory
requirements can be expressed as
legal requirements.