Bring your teams up to speed with the basic tools to contribute to quality and continual improvement. Employees will learn the when, why and how of these important tools. Each tool is graphically illustrated and explained through real work situations in the manufacturing and service sector. For example, in developing a flow chart, the video shows scenes from a production line in a bakery and demonstrates how a flow chart can interpret and communicate what is actually happening in the process. 23 minutes plus an extensive 90 page workbook for facilitation or self study on CD. The video version is available as BIP 3039.