This British Standard specifies requirements for automotive vehicle (vehicle,see 2.1) damage repair processes undertaken at fixed facilities or through provision of a mobile service and includes requirements for:
a)repair processes;
b)competence of personnel;
c)tools and equipment;
d)parts and controlled consumables;
e)repair process management;
f)quality control;
g)complaints procedure.
This British Standard also specifies the information to be included in any claim of conformity.